Elements and Performance Criteria
- Confirm nature of fault or problem
- Nature of customer enquiry or concern is determined using appropriate questioning techniques
- Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements
- Troubleshooting process options are researched and those most appropriate to the circumstances are selected
- Tools and equipment are selected and checked for serviceability according to manufacturer procedures
- Identify and report on fault
- Automotive system or component relating to fault or problem is identified
- Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems
- Information and support to assist in the fault identification process are sought as required
- Report is forwarded to appropriate persons for action according to workplace procedures
- Complete work processes
- Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use
- Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures
- Workplace documentation is processed according to workplace procedures
- Confirm nature of fault or problem
- Nature of customer enquiry or concern is determined using appropriate questioning techniques
- Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements
- Troubleshooting process options are researched and those most appropriate to the circumstances are selected
- Tools and equipment are selected and checked for serviceability according to manufacturer procedures
- Identify and report on fault
- Automotive system or component relating to fault or problem is identified
- Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems
- Information and support to assist in the fault identification process are sought as required
- Report is forwarded to appropriate persons for action according to workplace procedures
- Complete work processes
- Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use
- Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures
- Workplace documentation is processed according to workplace procedures