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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to work in a retail bicycle environment
   • Job requirements are determined from workplace instructions
   • Workplace information relating to own job role is sourced and interpreted
   • Workplace and team practices, expectations and lines of communication relevant to own job role are determined
2. Undertake workplace activities
   • Customer is greeted in line with customer service standards
   • Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements
   • Complex customer requirements and feedback are escalated with supervisor as required
   • Sale is completed in line with workplace procedures and processes
3. Complete work processes
   • Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored
   • Workplace sales equipment is maintained within scope of own role and reported if faulty
   • Workplace documentation is processed according to workplace procedures
4. Prepare to work in a retail bicycle environment
   • Job requirements are determined from workplace instructions
   • Workplace information relating to own job role is sourced and interpreted
   • Workplace and team practices, expectations and lines of communication relevant to own job role are determined
5. Undertake workplace activities
   • Customer is greeted in line with customer service standards
   • Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements
   • Complex customer requirements and feedback are escalated with supervisor as required
   • Sale is completed in line with workplace procedures and processes
6. Complete work processes
   • Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored
   • Workplace sales equipment is maintained within scope of own role and reported if faulty
   • Workplace documentation is processed according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety and environmental requirements must include:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for: manually handling bicycles and components identifying workplace hazards using personal protective equipment (PPE) environmental requirements, including procedures for disposing of waste materials.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

sell bicycle product to three different retail bicycle store customers in line with workplace procedures and customer service standards, in which the work must involve:

completing workplace documentation

operating and maintaining workplace equipment.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to working in a retail bicycle environment, including procedures for:

manually handling bicycles and components

identifying workplace hazards

using personal protective equipment (PPE)

environmental requirements, including procedures for disposing of waste materials

retail bicycle workplace procedures and practices, including:

customer service techniques

reporting and communication channels

retail bicycle workplace expectations, including:

ethical practice

maintaining privacy and confidentiality

key features of specialist bicycle equipment

key bicycle industry knowledge, including:

bicycle types and their features

bicycle parts, accessories and their uses

bicycle categories and trends

key bicycle terminology

key bicycle websites and other sources of information

key cycling events

benefits of cycling for transport, health and fitness.

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