Elements and Performance Criteria
- Contribute to determination of work roles
- Contribute to planning of activities
- Organise and accept responsibility for own workload
- Priorities and deadlines are established and documented in consultation with others
- Work activities are planned and progress of work is communicated to others whose personal work plans and timeframes may be affected
- Work is completed to the standard expected in the workplace in accordance with guidelines, directions and instructions
- Variations and difficulties affecting work requirements are identified through regular reviews and action is taken to report these issues to appropriate persons
- Additional support to improve work is communicated clearly to appropriate persons
- Maintain enterprise dress and grooming standards
- Work with others
- Forms of communication appropriate to the work activities are used
- Assistance in the completion of activities is requested
- Support is provided to colleagues to ensure designated team goals are achieved
- Contributions to the achievement of a required outcome are made
- Work is undertaken in accordance with procedures on an individual and shared basis
- Problems are discussed and resolved where possible through agreed and accepted processes
- Suggestions for improvements to process are made and discussed within the team
- Participate in identifying and meeting own development needs
- Competencies for the workplace are identified
- Organisational structure, career paths and development opportunities are identified
- Steps are taken, in consultation with appropriate persons, to identify own learning needs through assessment and planning for future work requirements
- Opportunities to learn and develop required competencies are undertaken, including establishing networks and working relationships with others
- Work effectively and responsibly
- Notification of shift/work availability or non-attendance for shift/work is given without undue delay and according to enterprise policies and procedures
- Staff rosters are interpreted
- Non-discriminatory attitudes are displayed when interacting with customers, staff and management
- Non-discriminatory language is used consistently
- Awards/enterprise agreements are identified and interpreted