Elements and Performance Criteria
- Write routine texts
- Routine texts of one or more sentences are composed in accordance with workplace requirements
- Routine forms are completed in accordance with workplace requirements
- Spelling, punctuation and grammar rules are followed
- Texts are self-checked for accuracy and presented for progress checks by relevant persons
- Read routine documents
- Contribute to workplace communications
- Information is accessed to ensure effective communication when sending or receiving information
- Assistance is provided to colleagues in the workplace to foster common understanding
- Requests for information from colleagues are met
- Documents are kept and maintained in accordance with workplace/enterprise procedures and government legislation
- Apply basic computer skills
- Computer is turned on according to manufacturer/ component supplier specifications or workplace procedures
- Software is loaded or selected from menu
- File is identified and selected or new file is produced
- Information is entered, edited or deleted using an input device and within workplace designated speed and accuracy requirements
- Document is saved regularly to avoid loss of information
- Document is proof read and amended for accuracy
- Document is produced in required style and format
- Document is printed
- File is saved and closed and program closed or exited according to manufacturer/component supplier specifications or workplace procedures
- Computer is turned off according to manufacturer/ component supplier specifications or workplace procedures
- OHS guidelines relating to screen-based equipment and computer workstations are observed
- Operate workplace telephone systems
- Telephone system functions are used according to enterprise policy
- Outgoing calls are completed in accordance with manufacturer instructions and enterprise policy and procedures
- Incoming calls are answered promptly and in accordance with enterprise policy and procedures
- Calls are transferred or placed on hold
- Caller is kept informed of delays and action being taken
- Caller details and purpose of call are obtained and documented
- Messages are documented and calls promptly returned if required