Elements and Performance Criteria
- Assist staff with service/repair work
- Technical guidance, appropriate to skill level and need, is provided to staff when determining the repair/service method
- Staff with advanced technical competence are used as a point of reference
- Technical assistance is provided to staff, to identify difficult faults
- Assistance is provided to staff during work completion, to ensure technical requirements are met
- Potential faults are recognised and precautionary steps are taken to prevent them
- Problems arising from the repair procedure are addressed
- Provide technical information to staff
- Facilitate continuous education of self and others
- Sharing of information/knowledge is encouraged to continue expansion of personal and team knowledge
- Training and education opportunities are identified, to meet technical and business needs, and to enhance technical skills of self and staff
- Approval to attend courses is sought from management to ensure current and future technical requirements are met