Elements and Performance Criteria
- Manage personal performance
- Pre- and post-operational personal condition is managed to ensure safe and effective performance
- Individual performance when conducting flight dispatch operations is monitored against workplace standards, procedures and requirements
- Degradation of physiological condition is recognised and appropriate strategies are implemented to ensure a safe outcome of flight dispatch operations
- Degradation of psychological condition is recognised and appropriate strategies are implemented to ensure a safe outcome of flight dispatch operations
- Sources of stress are identified and managed to maintain a safe aviation operating environment
- Limitations to personal performance are communicated to team to maintain a safe flight dispatch operating environment
- Maintain situational awareness
- Flight dispatch support systems are monitored using a systematic scan technique
- Information is collected to facilitate ongoing system management
- Flight environment is monitored for deviations from planned operations
- Hazards are identified, risks are assessed and hazard management is implemented
- Flight environment information is collected to update flight support operating environment
- Maintain effective communications and interpersonal relationships
- Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure optimum outcome of a flight
- Effective listening skills are applied
- Questions are used to gain additional information and to clarify understanding
- Responses are sought and provided to others in a timely manner
- Information received is clarified as required, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
- Flight support objectives are defined and explained to stakeholders including other team members, flight operations supervisors and flight crew
- Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews
- Appropriate protocols and procedures are followed when using communications systems during routine and contingency flight dispatch operations
- Appropriate levels of assertiveness are applied that ensure optimum completion of a flight
- Recognise and manage actual and potential threats
- Potential environmental or operational threats that are likely to affect flight safety are identified
- Actual environmental or operational threats that affect flight safety are identified
- Competing operational priorities and task demands that may represent a threat to flight safety are identified
- Countermeasures to manage threats are identified and implemented
- Flight progress and effect of countermeasures are monitored and assessed to ensure a safe outcome
- Alternative countermeasures are identified and implemented, and effectiveness of countermeasures are re-evaluated for effectiveness
- Recognise and manage actual and potential errors
- Checklists and standard operating procedures are implemented to prevent aircraft handling, procedural or communications errors
- Committed errors are identified and responded to before aircraft enters an undesired state
- Aircraft systems are monitored using a systematic scan technique to collect and analyse flight information for potential or actual error recognition purposes
- Flight operating environment is monitored to collect and analyse flight information for potential or actual error recognition purposes
- Individual or team performance is monitored to recognise potential or actual error occurrence
- Countermeasure implementation and supervision are undertaken to prevent errors before aircraft enters an undesired state
- Countermeasure implementation and supervision are undertaken to correct errors after aircraft enters an undesired state
- Recognise and manage undesired aircraft states
- Undesired aircraft states are recognised
- Individual and team flight support tasks are prioritised to ensure an undesired aircraft state is managed effectively
- Corrective actions to assist flight crew recover from an undesired aircraft state are applied in a safe and timely manner
- Undesired aircraft states are reported and recorded as required in accordance with applicable workplace procedures
- Assess situations and make decisions
- Problems affecting flight performance are identified and analysed
- Potential solutions to flight performance problems are identified
- Potential solutions and risks are assessed
- Course of action is determined and communicated to flight crew, passengers and/or other personnel, as required
- Tasks are allocated and actioned to implement optimal course of action outcomes
- Tasks are monitored for progress against determined course of action
- Plan is re-evaluated as required to achieve optimal outcomes