Elements and Performance Criteria
- Gather, convey and receive information and ideas
- Collect information to achieve work responsibilities from appropriate sources
- Use method/s and/or equipment to communicate appropriate ideas and information to the audience
- Use effective listening and speaking skills in verbal communication
- Seek input from internal and external sources to develop and refine new ideas and approaches
- Respond to instructions or enquiries promptly and in accordance with organisational requirements
- Complete workplace documentation and correspondence
- Present written information and ideas in clear and concise language to ensure the intended meaning of correspondence is understood by recipient
- Draft and present correspondence within designated time lines
- Ensure presentation of written information meets organisational standards of style, format and accuracy
- Complete workplace forms and documentation in a clear, concise and easy to read format
- Communicate in a way that responds positively to individual differences
- Value all individuals and treat them with respect, courtesy and sensitivity
- Take into consideration cultural differences in all verbal and non-verbal communication
- Use communication to develop and maintain positive relationships, mutual trust and confidence
- Make efforts to use basic strategies to overcome language barriers
- Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols