Elements and Performance Criteria
- Identify a breach in compliance requirements
- Develop and implement an action plan for investigation and rectification of a breach
- Investigate identified breach of compliance requirements to determine the cause in accordance with the organisation's compliance program/management system
- Develop an appropriate action plan for managing and rectifying an identified breach in accordance with the established breach management procedures and relevant Australian and international standards
- Take prompt action to rectify a breach as per the plan
- Document and report action taken as required
- Liaise with relevant internal and external personnel
- Maintain appropriate liaison with all relevant internal personnel, and external personnel and organisations on the nature of the breach and the action being taken
- Inform internal and external personnel of progress in rectifying the breach
- Take advice and direction from relevant internal and external personnel on the management and rectification of the breach in accordance with the organisation's compliance program/management system
- Apply effective interpersonal skills
- Monitor the rectification of a breach
- Closely monitor progress in the rectification of a breach of compliance requirements in accordance with the organisation's compliance program/management system
- Identify problem/s which may arise in breach rectification and take appropriate action to deal with the problem/s and report to appropriate personnel on its management
- Notify all relevant personnel when the identified breach has been successfully rectified
- Document breach and subsequent rectification
- Prepare and submit all required reports on identified breach and subsequent rectification action to relevant internal and external personnel
- Report systemic and recurring problems of non-compliance to those with sufficient authority to correct them
- Complete records of breach, action taken and the outcomes of rectification processes and file in accordance with the organisation's compliance program/management system