Elements and Performance Criteria
- Relate own role to customer engagement operations
- Identify specific customer engagement operations and relate these to the industry-wide context
- Identify how customer contact activity contributes to the organisation’s goals
- Identify personal customer engagement role and operations
- Identify personal performance requirements and expectations in relation to organisation’s customer contact objectives
- Identify the major components of the customer engagement infrastructure
- Relate personal operations to customer engagement infrastructure
- Reflect on personal performance
- Maintain a professional approach to employment
- Display a positive and ethical approach to employment and role
- Identify realistic short and longterm career objectives
- Relate personal capabilities to current role and career objectives
- Identify strategies for projecting a professional image in current role
- Contribute to the promotion of the centre, organisation and its staff to customers
- Participate in a workplace team