Elements and Performance Criteria
- Assist customer to articulate needs
- Satisfy complex customer needs
- Manage networks to ensure customer needs are addressed
- Establish effective regular communication with customers
- Establish, maintain and expand relevant networks to ensure appropriate referral of customers to products and services from within and outside the organisation
- Ensure procedures are in place to ensure that decisions about targeting of customer services are based on uptodate information about the customer and the products and servicesavailable
- Ensure procedures are put in place to ensure that referrals are based on the matching of the assessment of customer needs and availability of products and services
- Maintain records of customer interaction in accordance with organisational procedures