Elements and Performance Criteria
- Contribute to quality customer service standards
- Implement customer service systems
- Encourage all personnel to consistently implement customer service systems
- Review customer feedback in consultation with appropriate personnel and analyse when improving work practices
- Identify customer service problems and make adjustments to ensure continued service quality
- Communicate adjustments in service delivery to all those involved, within appropriate timeframes
- Coordinate and manage delivery of services and products to ensure they effectively and efficiently meet agreed quality standards
- Implement team customer service standards