Elements and Performance Criteria
- Plan to meet internal and external customer requirements
- Ensure delivery of quality products and services
- Monitor, adjust and review customer service
- Develop and use strategies to monitor progress in achieving product and/or service targets and standards
- Develop and use strategies to obtain customer feedback to improve the provision of products and services
- Develop, procure and use resources effectively to provide quality products and services to customers
- Make decisions to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups
- Manage records, reports and recommendations within the organisation’s systems and processes