Elements and Performance Criteria
- Identify pastoral care needs of international students
- Provide advice to international students to meet pastoral care needs, within role parameters
- Identify limitations and parameters of own role in relation to pastoral care specialisations for international students
- Apply crosscultural communication skills when assisting in a range of student advisory settings
- Refer students to personnel in pastoral care specialisations as applicable
- Communicate information about international student support programs and services to students
- Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements
- Manage student information and records in compliance with privacy and confidentiality standards
- Consult and debrief with work colleagues
- Identify compliance with legislative and regulatory requirements, and organisational policies and procedures
- Identify legislative and regulatory requirements for pastoral care services
- Identify organisational policy and procedures for pastoral care services
- Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures
- Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures
- Communicate pastoral care services to clients and stakeholders
- Identify appropriate external pastoral care services and document their contact and service details
- Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services
- Disseminate information about pastoral care services to international students in appropriate formats
- Communicate information on organisational policies and procedures to clients and stakeholders
- Review and monitor access to information and uptake of pastoral care services by international students
- Identify and propose improvements to communication processes, formats and strategies
- Contribute to continuous improvement in pastoral care services
- Record and maintain student case notes, in line with organisational requirements
- Develop appropriate student support programs
- Review student uptake of pastoral care services
- Conduct student satisfaction surveys and make recommendations
- Identify and propose improvements for access to and provision of pastoral care services