Elements and Performance Criteria
- Develop operational plan
- Resource requirements are researched, analysed and documented and an operational plan is developed and/or implemented in consultation with relevant personnel, colleagues and specialist resource managers
- Consultation processes are developed and/or implemented as an integral part of the operational planning process
- Operational plans are developed to contribute to the achievement of the organisation's performance/business plan
- Details of the operational plan include the development of key performance indicators to measure organisational performance
- Contingency plans are developed and implemented at appropriate stages of operational planning
- The development and presentation of proposals for resource requirements are assisted by a variety of information sources, and specialist advice is sought as required
- Plan and manage resource acquisition
- Strategies are developed and implemented to ensure that employees are recruited and/or inducted within the organisation's human resource management policies and practices
- Strategies are developed and implemented to ensure that physical resources and services are acquired in accordance with the organisation's policies, practices and procedures
- Monitor and review operational performance
- Performance systems and processes are developed, monitored and reviewed to assess progress in achieving profit and productivity plans and targets
- Budget and actual financial information is analysed and interpreted to monitor and review profit and productivity performance
- Areas of under performance are identified, solutions recommended, and prompt action is taken to rectify the situation
- Systems are planned and implemented to ensure that mentoring and coaching are provided to support individuals and teams to use resources effectively, economically and safely
- Recommendations for variations to operational plans are negotiated and approved by designated persons/groups
- Systems are developed and implemented to ensure that procedures and records associated with documenting performance are managed in accordance with the organisation's requirements