Elements and Performance Criteria
- Lead continuous improvement systems and processes
- Strategies are developed to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative as appropriate
- Systems are established to ensure that the organisation's continuous improvement processes are communicated to all stakeholders
- Effective mentoring and coaching processes are developed to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes
- Monitor and adjust performance strategies
- Strategies are developed to ensure that systems and procedures including technology are used to monitor operational progress and to identify ways in which planning and operations could be improved
- Customer service strategies and processes are improved through continuous improvement techniques and processes
- Strategies are adjusted and communicated to all stakeholders according to organisational procedures
- Manage opportunities for further improvement
- Processes are established to ensure that team members are informed of savings and productivity/ service improvements in achieving the business plan
- Processes include documentation of work team performance to aid the identification of further opportunities for improvement
- Areas which have recorded improvement and opportunities for improvement, are taken into account in all aspects of future planning