Elements and Performance Criteria
- Develop integrated performance-management processes
- Analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in integrated performance-management processes
- Develop objectives for performance-management processes to support organisational strategy and goals and to build organisational capability
- Design methods and processes for line managers to develop key performance indicators for those reporting to them
- Develop organisational timeframes and processes for formal performance-management sessions
- 1.5 Ensure performance-management processes are flexible enough to cover the range of the organisation's employment situations
- Consult with key stakeholders about the processes and agree on process features
- Gain support for implementation of the performance-management processes
- Facilitate the implementation of performance-management processes
- Train relevant groups and individuals to monitor performance, identify performance gaps, provide feedback and manage talent
- Work with line managers to ensure that performance is monitored regularly and that interventionoccurs as required and complies with organisational policies and legal requirements
- Support line managers to counsel and discipline employees who continually perform below standard
- Articulate dispute resolution processes where necessary, mediating between line managers and employees
- Provide support to terminate employees who fail to respond to interventions according to organisational protocols and legislative requirements
- Ensure recorded outcomes of performance-management sessions are accessible and stored securely, according to organisational policy
- Regularly evaluate and improve all aspects of performance-management processes in keeping with organisational objectives and policies
- Coordinate individual or group learning and development
- Design and develop learning and development plans and strategies to encourage effective employee performance
- Deliver learning and development plans according to agreed timeframes, ensuring achievement of specified outcomes
- Contract appropriate providers for performance development, as identified by plans and according to organisational policy
- Monitor learning and development activities to ensure compliance with quality assurance standards
- Negotiate remedial action with providers, where necessary
- Generate reports to advise appropriate managers on progress and success rates of activities