Elements and Performance Criteria
- Organise learning to use information or knowledge management system
- Identify learning needs of relevant personnel and stakeholders for input into and use of an information or knowledge management system
- Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system
- Organise and facilitate learning activities
- Promote and support use of the system throughout the organisation
- Monitor and document effectiveness of learning activities
- Manage use of information or knowledge management system
- Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency
- Address implementation issues and problems as they arise
- Monitor integration and alignment with data and information systems
- Collect information on achievement of performance measures
- Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required
- Review use of information or knowledge management system