Elements and Performance Criteria
- Identify change requirements and opportunities
- Identifystrategic change needsthrough an analysis of organisational objectives
- Review existing policies and practices against strategic objectives to identify where changes are required
- Monitor theexternal environmentto identify events or trends that impact on the achievement of organisational objectives
- Identifymajor operational change requirementsdue to performance gaps, business opportunities or threats, or management decisions
- Review and prioritise change requirements or opportunities withrelevant managers
- Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities
- Develop change management strategy
- Undertake cost-benefit analysis for high priority change requirements and opportunities
- Undertakerisk analysis and apply problem solving and innovation skills to identifybarriers to change and agree and record mitigation strategies
- Developchange management project plan
- Obtainapprovalsfrom relevant authorities to confirm the change management process
- Assign resourcesto the project and agree reporting protocols with relevant managers
- Implement change management strategy
- Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss
- Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals
- Consult with relevant groups and individuals for input into the change process
- Identify and respond to barriers to the change according to risk management plans
- Actioninterventions and activitiesset out in project plan according to project timetable
- Activate strategies for embedding the change
- Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives