Elements and Performance Criteria
- Identify context for communication
- Identify reason and context for communication
- Identify persons relevant to the communication context
- Clarify specific environment and personnel factors that may impact on the success of the communication
- Identify and clearly understand the desired outcome of the communication
- Evaluate available methods of communication against their suitability for the specific communication requirements
- Identify potential barriers to effective communication and develop solutions to minimise impact
- Incorporate relevant business policies, procedures, regulations and legislation into communication processes
- Clarify message and engage communication
- Undertake communication using media and format relevant to the context
- Incorporate respectful and positive approaches to communications
- Employ two-way processes to ensure receipt and acknowledgement of message
- Seek feedback on communication processes from all parties
- Provide opportunities to clarify and confirm understanding
- Take follow-up actions