Elements and Performance Criteria
- Collect, analyse and communicate information and ideas
- Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
- Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
- Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
- Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
- Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
- Develop trust and confidence as leader
- Treat all internal and external contacts with integrity, respect and empathy
- 2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships
- Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
- 2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment
- 2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
- Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation
- Guide and support colleagues to resolve work difficulties
- Regularly review and improve workplace outcomes in consultation with relevant personnel
- 4.4 Manage poor work performance within the organisation's processes
- 4.5 Manage conflict constructively within the organisation's processes