Elements and Performance Criteria
- Manage ideas and information
- Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers
- Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role
- Facilitate feedback to employees on outcomes of the consultation processes
- Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel
- Establish systems to develop trust and confidence
- Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
- Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct
- Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process
- Manage the development and maintenance of networks and relationships
- Manage difficulties to achieve positive outcomes
- Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved
- Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures
- Provide guidance, counselling and support to assist co-workers in resolving their work difficulties
- Develop and implement an action plan to address any identified difficulties