Elements and Performance Criteria
- Implement continuous improvement systems and processes
- Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative
- Communicate the organisation's continuous improvement processes to individuals and teams, and obtain feedback
- Ensure effective mentoring and coaching allows individuals and teams to implement the organisation's continuous improvement processes
- Monitor and review performance
- Use the organisation's systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved
- Improve customer service through continuous improvement techniques and processes
- Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation
- Provide opportunities for further improvement
- Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan
- Document work performance to aid the identification of further opportunities for improvement
- Manage records, reports and recommendations for improvement within the organisation's systems and processes