Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Review programs, systems and processes
  2. Develop options for continuous improvement
  3. Implement innovative processes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

documentation of consultation processes to introduce or evaluate an existing continuous improvement process or system including suggested actions or an action plan

generation of an idea or concept which exhibits creative thinking and which offers the possibility of advantaging the organisation

how the concept or idea was introduced tested and evaluated the idea or concept does not have to have been shown to work or to be adopted by the business

knowledge of quality management and continuous improvement theories

Context of and specific resources for assessment

Assessment must ensure

access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of written reports

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of presentations

oral or written questioning to assess knowledge of creativityinnovation theoriesconcepts

evaluation of strategies established to monitor and evaluate performance of key systems and processes

review of briefing of groups on performance improvement strategies and innovation

review of documentation communicating costs and benefits of innovations and improvements to relevant groups and individuals

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Advanced Diploma of Management

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Supply chains includes:

network of facilities that procures raw materials, transforms them into intermediate products (or services) and then finished goods (or services), and delivers them through a distribution system

procurement, production and distribution, which are viewed as being interlinked not as discrete elements

Performance reports may include:

budget/cost variance

customer service

environmental

financial

occupational health and safety

quality

other operating parameters

Specialists refers to:

those people inside and outside the organisation who are expert in the application of technology to process systems and procedures, relevant to the organisation's business

Creative climate means:

climate of high motivation with extensive expertise, and deliberative and lateral thinking time to think through and test out ideas

Organisational learning refers to:

extent to which groups and individuals within an organisation are given the opportunity to learn from each other and encouraged to share their learning

Risk management means:

process of identification of potential negative events and the development of plans to mitigate or minimise the likelihood of the negative event occurring and/or the consequences in the event it does occur

Cost benefit analyses means:

calculation to determine whether the results/outcomes of a particular course of action are sufficient to justify the costs and risks in taking that action

Continuous improvement means:

consistently reviewing what we do in search of a better way and improving the organisation in every aspect of its activities

Transition plan means:

process of communication and education to help people through major change programs which impact on the way they do their work or them personally

Contingency plan means:

plan which will deal with the uncertainty of a proposal and will come into operation in the event of a failure or non-conformance