Elements and Performance Criteria
- Analyse existing knowledge management systems
- Evaluate existing arrangements for the capture and use of business knowledge from internal and external sources
- Differentiate between knowledge management and information management systems within the organisation
- Ensure the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards
- 1.4 Identify the need for improvements in the organisation's strategic use of knowledge
- Evaluate knowledge management options
- Investigate barriers to capturing knowledge within the organisation
- Review evaluations and recommendations regarding knowledge management software with respect to its usefulness and likeliness to benefit the organisation
- Review investigations into incentives and reward systems to support knowledge management
- Ensure that the required processes for maintaining an integrated knowledge management system are considered
- Facilitate development of a business case to determine the viability of selected options and recommend a way forward for the organisation
- Develop a knowledge-management strategy
- Develop the knowledge management business strategy in consultation with senior staff for the capture and use of organisational knowledge
- Ensure that business processes are designed to support knowledge management according to organisational needs and budget
- Ensure that technology requirements for implementation of the strategy are costed and included in the organisational budget cycle
- Ensure that the processes for the periodic review of knowledge management metrics within the business are in place to maintain ongoing effectiveness and continuous improvement
- Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and business strategy