Elements and Performance Criteria
- Implement culturally appropriate interpersonal communication with clients
- Seek advice on culturally appropriate interpersonal communication styles to use with international clients
- Use culturally appropriate interpersonal communication styles with international clients
- Seek feedback on appropriateness of communication style
- Make changes to communication style as a result of feedback
- Implement client relationship strategy
- Seek clarification of details of the existing organisational client relationship strategy as required
- Determine processes and practices to implement the client relationship strategy with international clients
- Implement the client relationship strategy with international clients
- Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues
- Monitor and improve client relationship strategy
- Maintain records of client interactions according to organisational procedures
- Seek feedback on quality and effectiveness of interactions with international clients
- Identify and receive feedback on areas of improvement in international client interactions from monitoring processes
- Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel
- Implement areas of improvement to processes and practices associated with the client relationship strategy
- Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients