Elements and Performance Criteria
- Locate/retrieve records required
- Identify and refine search criteria and keywords (or other control information) to retrieve records, in consultation with person making request
- Adopt a systematic approach to details that are difficult to determine
- Search business or records system to retrieve records according to agreed criteria
- Locate or retrieve records to match request
- Ensure security of records
- Identify person requesting the record and confirm the access category, in accordance with organisational procedures
- Check security and access clearance documents to match with category of identified person requesting the record
- Where necessary, inform user of access denial in accordance with organisational procedures
- Provide required information or records