Elements and Performance Criteria
- Identify and gather records required
- Identify specific information or search criteria required by user
- Identify range of records likely to contain information required and find out their availability using appropriate finding aids and records systems
- Obtain range of records likely to contain information required by user, and analyse content
- Track records to identify and record any change in location and use, in accordance with business or records system rules and organisational procedures
- Explain to user any obstacles to obtaining specific records within specified time and reach agreement on a timeframe for provision of records
- Interpret and administer access rules and procedures
- Identify person requesting record/s and confirm access category, in accordance with organisational procedures
- Apply access restriction rules and guidelines to record/s requested to match access category of person requesting record/s
- Inform person requesting record/s of their rights to review the decision where access restriction rules and guidelines prevent access
- Provide the required information and/or records
- Prepare requested information/records in appropriate formats, and in accordance with organisational procedures and specified timelines
- Mask specific records, or portions thereof, in accordance with access rules and organisational procedures
- Document records retrieved and used to provide information, in accordance with business or records system operation and organisational procedures
- Record new locations provided to user in accordance with system rules and organisational procedures
- Deliver record, or record information, within specified timeframes