Elements and Performance Criteria
- Develop operational strategies and procedures
- Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives
- Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors
- Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria
- Develop performance measures and operational targets to conform with the business plan
- Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance
- Implement operational strategies and procedures
- Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction
- Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan
- Maintain staffing requirements, where applicable, within budget, to maximise productivity
- Carry out provision of goods/services in accordance with established legal, ethical cultural and technical standards
- Provide goods/services in accordance with time, cost and quality specifications, and customer requirements
- Apply quality procedures to address product/service and customer requirements
- Monitor business performance
- Regularly monitor/review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives
- Review systems and structures, with a view to more effectively supporting business performance
- Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system
- Amend operational policies and procedures to incorporate corrective action
- Review business operations
- Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives
- Clearly record proposed changes to aid future planning and evaluation
- Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise