Elements and Performance Criteria
- Develop effective workplace relationships
- Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships
- Take time and resource constraints into account in fulfilling work requirements of self and others
- Encourage, acknowledge and act upon constructive feedback provided by others in the workgroup
- Contribute to workgroup activities
- Provide support to team members to ensure workgroup goals are met
- Contribute constructively to workgroup goals and tasks according to organisational requirements
- Share information relevant to work with workgroup to ensure designated goals are met
- Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup
- Deal effectively with issues, problems and conflict
- Respect differences in personal values and beliefs and their importance in the development of relationships
- Identify any linguistic and cultural differences in communication styles and respond appropriately
- Identify issues, problems and conflict encountered in the workplace
- Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person