Elements and Performance Criteria
- Organise and complete own work schedule
- Ensure that work goals, objectives or Key Performance Indicators (KPIs) are understood, negotiated and agreed in accordance with organisational requirements
- Assess and prioritise workload to ensure tasks are completed within identified timeframes
- Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans
- Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
- Monitor own work performance
- Accurately monitor and adjust personal work performance through self assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs
- Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements
- Routinely identify and report on variations in the quality of and products and services according to organisational requirements
- Identify signs of stress and effects on personal wellbeing
- Identify sources of stress and access appropriate supports and resolution strategies
- Co-ordinate personal skill development and learning
- Identify personal learning and professional development needs and skill gaps using self assessment and advice from colleagues and clients in relation to role and organisational requirements
- Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel
- Access, complete and record professional development opportunities to facilitate continuous learning and career development
- Incorporate formal and informal feedback into review of further learning needs