Elements and Performance Criteria
- Elements define the essential outcomes
- Performance criteria specify the performance needed to demonstrate achievement of the element
- Obtain, analyse and document information
- Research information about particular issues relating to client rights and interests and document accordingly
- Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern
- Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders
- Work with stakeholders to develop strategies to address identified needs
- Develop and maintain close working relationships and networks with relevant stakeholders
- Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs
- Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations
- Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients
- Prepare submissions for resources to implement identified strategies, projects and action plans
- Where appropriate, contribute to relevant government policy development
- Work with consumers and other stakeholders to implement relevant projects and action plans
- Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests
- Contribute to service improvements
- Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement
- Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices
- Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes
- Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties
- Provide progress and other reports and feedback to key people according to organisation requirements
- Advocate to improve coordination between services
- Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination
- Identify and develop appropriate strategic alliances and partnerships
- Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision
- Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict
- Collaboratively work to develop, implement and evaluate a framework for change
- Evaluate outcomes