Elements and Performance Criteria
- Elements define the essential outcomes
- Design intervention and support strategies
- Evaluate information from client assessment and treatment plan
- Determine the immediate and proximate needs and goals of the client
- Review the scope of client needs and client interactions with other support services
- Identify therapeutic models and techniques with potential to meet desired outcomes
- Analyse and select specific options and strategies that best meet client needs
- Integrate techniques and strategies to maximise potential outcomes for client
- Implement intervention and support strategies
- Establish professional relationship within appropriate worker/client boundaries
- Use counselling and other intervention techniques and strategies as planned
- Recognise and respond to difficult or challenging situations
- Adapt and refine approaches based on client interactions and own observations
- Maintain engagement with reticent or reluctant clients
- Include exploration of issues beyond the immediate scope of the intervention that may impact on progress
- Document client interventions according to organisation policy
- Make holistic evaluation of client progress
- Monitor and review client progress against planned goals
- Adjust intervention and support strategies based on outcomes of review
- Evaluate personal and agency ability to deliver services that address all client needs
- Determine client’s physical, social, emotional and other needs that cannot be met in agency service
- Collaborate with others
- Identify other options and services able to assist client needs
- Consult with other services about potential to provide services to clients and for shared care work
- Make referrals to other services according to organisation protocols
- Work collaboratively with significant others, co-workers and other services to support client needs