Elements and Performance Criteria
- Elements define the essential outcomes
- Engage consumers in the analysis of service needs
- Develop a plan for consumer participation and engagement in decisions about service provision
- Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan
- Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these
- Interact and consult with people accessing the service to monitor changing needs so they can be addressed
- Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups
- Evaluate broader organisation context and its impact on service delivery
- Develop programs
- Facilitate input to program development from internal and external stakeholders
- Engage people accessing programs in management processes and develop formal arrangements as required
- Incorporate consideration of individual differences, rights, needs and preferences in the planning processes
- Integrate both internal and external services as required
- Determine financial, human and physical resource requirements
- Develop supporting systems and procedures
- Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs
- Document program identifying priorities, timelines and responsibilities
- Implement and monitor programs
- Communicate roles and responsibilities to relevant stakeholders
- Facilitate provision of training to support implementation
- Monitor service delivery against agreed objectives and budgetary frameworks
- Make user interactions and feedback an integral part of ongoing monitoring
- Identify and address problems in addressing the needs of service users in accordance with organisation procedures
- Maintain relevant program and service delivery documentation
- Evaluate programs