Elements and Performance Criteria
- Elements define the essential outcomes
- Identify imminent crisis situations
- Recognise and respond to signs indicating that there may be safety issues for people
- Consider indicators from direct and indirect communications that suggest the presence of safety issues
- Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures
- Address immediate safety concerns
- Listen empathetically to details of current crisis situation
- Affirm and strengthen links to safety and living
- Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
- Balance collaboration and direction according to the person’s current capacity for decision-making and coping
- Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required
- Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
- Seek advice or assistance from supervisor as required
- Provide referral for crisis intervention support
- Empower person to make informed choices about further help
- Explore possible barriers to seeking or accepting help and develop responses
- Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help
- Refer to appropriate professionals as required
- Complete and maintain accurate documentation
- Care for self