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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations in relation to communication:privacy, confidentiality and disclosurediscriminationduty of caremandatory reportingtranslationinformed consentwork role boundaries – responsibilities and limitationschild protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosuresources of information and the application of legal and ethical aspects of health and community services work ethical decision making and conflicts of interestprinciples of effective communication, including models, modes and typescommunication techniques:open ended questions, affirmations, reflections and summaries difference between motivational interviewing and coercive approachdifference between collaboration and confrontationinfluences on communication:languageculturereligionemotional statedisabilityhealthagepotential constraints to effective communication in health and community service contextshealth and community services industry terminology relating to role and service provisionimportance of grammar, speed and pronunciation for verbal communicationwhen and how to use and recognise non-verbal communicationstructure, function and interrelationships between different parts of the health and community service systemorganisation structure and different models to support optimum client service:principles underpinning person-centred service delivery principles of rights-based service deliverydifferent roles and responsibilities of teamcharacteristics of multi-disciplinary teams and how they are usedrelationships between different members of the health and community services workforcesrole of support serviceslinks and interrelationships with other servicesfunding environment digital media and use in community services and health sector, including:webemailsocial mediapodcast and videostablets and applicationsnewsletters and broadcastsintranet