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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national and state/territory) for workers interacting with users of domestic and family violence, and how these are applied in organisations and individual practice:codes of conduct discriminationduty of care human rights mandatory reporting privacy, confidentiality and disclosurerecords management rights and responsibilities of:workers and employers individuals, families, the community and society to minimise or prevent domestic violencespecific legislation that applies to domestic and family violence workwork role boundaries – responsibilities and limitationswork health and safetysocial context of domestic violence, including power and control, motivation for change, gender, child abuse and criminal issuesbehaviour and socialisation theories including those which emphasise that thinking patterns can be changed to give people acceptable and constructive alternatives to harmful behaviourgroups represented within the local community (e.g. cultural, religious, language, sexual identity, age and disability) and an understanding of the issues that arise when working with those groupsprevalence of beliefs in the broader society which condone violence, and individuals’ rights to safety and autonomyinternally and externally provided services particularly in the domestic violence fieldrespectful strategies that will assist clients in changing their attitudes, beliefs and behaviourstheories and concepts of planning and control procedures, resource management and risk managementinterpersonal communication techniques, including:questioning and active listeningparaphrasingclarifyingsummarisingrelationship and rapport buildingchallenging and supportive feedbackconflict de-escalation/resolutionpotential obstacles and opportunities for clients that may impact on changes in attitudes, beliefs and behavioursreferral sources and associated protocolsown values and attitudes and their potential impact on clients.