Elements and Performance Criteria
- Elements define the essential outcomes
- Reflect on own perspectives
- Appreciate diversity and inclusiveness, and their benefits
- Communicate with people from diverse backgrounds and situations
- Show respect for diversity in communication with all people
- Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
- Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
- Seek assistance from interpreters or other persons according to communication needs
- Promote understanding across diverse groups
- Identify issues that may cause communication misunderstandings or other difficulties
- Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
- Make an effort to sensitively resolve differences, taking account of diversity considerations
- Address any difficulties with appropriate people and seek assistance when required