This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Role and responsibilities of self and others in the organisation

Client assessment process

A range of individualised planning processes that support persons strengths interests health and emotional well being and self determination

Duty of care requirements when supporting an individualised plan

Contemporary social aspects of ageing and disability

Factors contributing to a persons ability to participate in the community

Principles and practices of strengthsbased support

Role of carers

Safety and security risks associated with ageing and disability

Strategies for minimising risk

Principles and practices for establishing and maintaining appropriate relationships with older people and people with disabilities

Resources that will support the individualised plan

Processes and practices that support skill development andor maintenance

Occupational health and safety OHS and infection control policy procedures and legislative requirements

Basic training and assessment principles and practices

Documentation and reporting requirements and procedures

Principles and practices of confidentiality and privacy

Depending on the work role or services provided specific knowledge of particular groups or issues may be required as in the Range Statement

Essential skills

It is critical that the candidate demonstrate the ability to

Facilitate involvement of people and carers in the planning and monitoring process

Match a persons support requirements with support procedures

Monitor the effectiveness of support procedures

Implement and monitor an individualised plan

Respond to persons preferences

Apply physical and psychosocial aspects of the person in supporting their individualised plan

Identify and respond to risks associated with supporting the individualised plan

Liaise and report appropriately to supervisor andor other health professionals

Provide specific training to a worker

Interact appropriately with the client assessment process and assessors

Make informed observations and report appropriately

Write and make appropriate amendments to an individualised plan

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Follow organisation policies and protocols

Adhere to own work role and responsibilities

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisationservice

this requires a level of skill that enables the worker to follow workrelated instructions and directions and the ability to seek clarification and comments from supervisors clients and colleagues

industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs read clients service delivery plans make notations in clients records and complete workplace forms and records

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation

this requires a level of skill that enables the worker to follow workrelated instructions and directions and the ability to seek clarification and comments from supervisors clients and colleagues

industry work roles will require workers to possess oral communication skills that will enable them to ask questions clarify understanding recognise and interpret nonverbal cues provide information and express encouragement

Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation

industry work roles will require workers to be able to perform basic mathematical functions such as addition and subtraction up to three digit numbers and multiplication and division of single and doubledigit numbers

continued

Essential skills contd

Apply basic problem solving skills to resolve problems of limited difficulty within organisation protocols

Work effectively with clients colleagues and supervisors

Demonstrate safe and effective use of workplace technology in line with OHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

appropriate workplace where assessment can take place

relevant organisation policy protocols and procedures

equipment and resources normally used in the workplace

Method of assessment may include

Observation in the workplace

Written assignmentsprojects

Case study and scenario analysis

Questioning

Role play simulation

Related units

This unit must be assessed in relation to the specific context in which it will or may be applied

In the case of working with older people this unit is recommended but not required to be assessed in conjunction with

CHCACA Work effectively with older people

CHCAC318A Work effectively with older people

OR

In the case of working with people with disabilities it is recommended but not required to be assessed in conjunction with

CHCDISA Work effectively with people with a disability

CHCDIS301A Work effectively with people with a disability

Appropriate relationship building and communication processes may include:

Different planning options may include:

Readiness for development of an individualised plan may include:

Stakeholders may include:

Background material may include:

Environmental risk may include:

Client's circumstances that may require risk assessment include:

Other risk or potential risk, may include:

Monitor may include:

Reporting may be, and include:

Situations of risk or potential risk, may include:

Uncharacteristic or inappropriate behaviours that may require reporting and support may include:

Specific knowledge may be required of particular groups or issues, such as: