Elements and Performance Criteria
- Elements define the essential outcomes
- Establish client’s LLN needs
- Determine strategies to address LLN needs
- Implement strategies to address LLN needs
- Adjust service delivery approaches that respond to LLN need, including use of appropriate toolsand communication strategies
- Provide the client with accurate and current information about LLN support services
- Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements
- Monitor the client and provide ongoing support and encouragement where appropriate
- Establish client’s LLN needs