Elements and Performance Criteria
- Develop and implement dispute resolution procedures.
- Established business dispute resolution procedures are reviewed and implemented as appropriate.
- Business dispute resolution procedures are developed where required and documented, and agreement to procedures is secured from all parties.
- Recording procedures are established and provision for record keeping is made.
- External arbitrators or conciliators are identified for consultation when disputes cannot be resolved internally.
- Conduct an initial investigation into business disputes and possible resolution strategies.
- Nature and cause of business disputes are identified and documented.
- Parties to dispute are identified and approached individually, and the issues are clarified and documented.
- Solutions based on an examination of the information collected and with reference to contractual arrangements are suggested.
- Identify opportunities for dispute resolution.