The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Promotional activities for gaining new agency listings may include: | advertising and promotionbusiness newsletterscold prospectingmailing listsmedia advertisingnetworksproperty brochuressigns on existing managed propertiestargeted direct mailtelephone canvassingweb-based network, such as website, web log and podcast. |
Legislative requirements may include: | relevant federal, and state or territory legislation and local government regulations relating to:anti-discrimination and equal employment opportunityconsumer protection, fair trading and trade practicesemployment and industrial relationsfinancial servicesleases and tenancy agreementsOHSprivacyproperty management. |
Business and personal referral networks may include: | agency clients, including:buyersdevelopersownersprevious clients and customersprospective tenants and buyerstenantscontacts from property management activities such as:advertisingcurrent ownersreferralsseminars |
| personal referral network, including:community organisationsweb-based network, such as website, web log and podcastprospective owners from:databaseselectoral rollgeneral sources of listingsother agents. |
Enquiries from potential clients may be received through: | emailinspectionsofficeopen housesreferraltelephonewebsite. |
Appropriate rapport relates to use of techniques that: | establish and build confidence and trust in the agency and its representativesmake the client feel valuedpromote and maintain an effective relationship with client. |
Client requirements may include: | expectations of agencyrent expectationsrental outgoings expectations rental returnspurpose of listing property, including:business reasonsdeceased estateinvestmentreplacing or upgrading existing propertyrelocationtimeframe for lease. |
Property may include: | business propertiescommercial propertiesdevelopment properties, including subdivision and multi-unit sitesindustrial propertiesinvestment propertiesresidential propertiesretail propertiesrural properties. |
Interpersonal communication techniques may include: | active listeningproviding an opportunity for clients to clarify their understanding of the lease processsoft questioning and seeking feedback from clients to confirm own understanding of their needs and expectationssummarising and paraphrasing to check understanding of client messageusing appropriate body language. |
Promotional material and listing kit may include: | agent and agency profileagency and statutory documentationagency web page and online service information, such as virtual tours and online directoryother marketing material. |
Visual inspection may include: | chattels and fixturesconditionlocationmaintenanceneighbouring properties and adjacent land usessize. |
Key decision makers may include: | buyer's advocatesbusiness associatesfamily membersfriends of buyerprovider of professional advice, including:accountantbuilding adviserfinancial adviserlegal representativeproperty adviserspouse or partner. |
Marketing activities may include: | advertising, including print and electronic mediaagency property guidebrochuresdirect marketingbusiness-to-business marketinginspectionsmail-outsnetworkingopen housesignboardsseminarstargeting markets by service typeinternet and online advertising, such as web pages, virtual tours and online directories. |
Statutory and agency listing documentation may include: | advertising scheduleauthoritiesother agency documents. |
Negotiation techniques may include: | analytical skillslistening techniquesnon-verbal communication skillspersonal attributespresentation techniquesquestioning techniquesspeaking skills. |
Relevant parties may include: | agency principal clientlegal advisers. |