The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Enquiries from sellers may be received through: | business networksemailinspectionsofficereferral telephonewebsite. |
Property may include: | commercial propertiesindustrial propertiesretail propertiesspecialist business properties, such as marinas, hotels, open space, resorts and caravan parks. |
Appropriate rapport relates to use of techniques that: | establish and build confidence and trust in the agency and its representativesmake the seller feel valuedpromote and maintain an effective relationship with the seller. |
Seller requirements may include: | confidentialityexpectations of agencymarketingsettlement periodterms of saletype of property. |
Appropriate interpersonal communication skills may include: | active listeningproviding an opportunity for the seller to clarify their understanding of the sales processsoft questioning and seeking feedback from the seller to confirm own understanding of their needs and expectationssummarising and paraphrasing to check understanding of seller's messageusing appropriate body language. |
Informationon property and property market may be collected from a range of sources such as: | property, including:banks and financial institutionsbuilding consultantslocal government professional service providerssellertradespeoplevisual inspectionproperty market, including:agency principalconsultantsdiscussions with colleagues and clientsdocumentationgovernment departmentsgroup workshops and brainstormingindustry associationsinternetinterviewslicensed real estate agentsmarket studies and reportsmedia, including newspaper, radio, television and industry magazinesquestionnairesreportsresearch companiesstatisticssurveys. |
Characteristics of potential buyers may include: | attitudesbusiness characteristics and objectivescultural backgrounddemographicsdesired benefitsfinancial resourcesinvestment preferencesservice usagesocial and cultural factors. |
Marketing and sales objectives may relate to: | attracting offers to purchase propertyattracting potential buyers, including:internationallocalnationalmaximising exposure of property salemaximising sale price of propertyrealising return on investmentselling property. |
Activities may include: | agency property guidebrochuresbusiness-to-business marketing and salesdirect marketinginspectionsnetworkingpromotional strategies, including:advertisingcanvassing and telephone canvassingimage and presentationmail-outspricingpublic relations |
| signboardsseminarstargeting markets by service typeinternet and online advertising, including web pages, virtual tours and online directories. |
Legislative requirements may include: | relevant federal, and state or territory legislation and local government regulations relating to:anti-discrimination and equal employment opportunityanti-money launderingconsumer protectionemploymentenvironmental issuesfinancial servicesfranchises and business structureindustrial relationsleasesOHSprivacyproperty sales and managementtrade practices. |
Method of sale may include: | auctionexpression of interestoff the planprivate treatyreverse auctionset saletender. |
Feedback may be obtained from: | comments from clients and colleaguescompetitorsdocumentation and reportsfocus groupsquality assurance dataregular meetingssurveys. |
Agency services may include: | property developmentproperty managementproperty sales. |