The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property maintenance requirements may include: | confirmation of operational effectivenesscyclical maintenanceemergency repairsrefurbishmentnon-routine repairsroutine servicing and repairs. |
Industry benchmarks may include: | age of the properties with allowance for mid-life upgrades and refurbishmentsannual level of maintenance expenditure required to sustain a property at its current conditioncompliance with safety codesexpenditure on repairs and maintenance as a percentage of asset valuefunctionality and amenity of propertystrategic importance of individual propertiesstructural soundness. |
Legislative requirements may include: | relevant federal, and state or territory legislation and local government regulations relating to:anti-discrimination and equal employment opportunityconsumer protection, fair trading and trade practicesemployment and industrial relationsenvironmental issuesfinancial servicesindustrial relationsleases and tenancy agreementsOHSprivacyproperty managementtaxation. |
Property maintenance plan may include: | cleaningelectricalemergency lighting evacuationfencing and boundariesfire lightinggardenhousekeepingpaintingpestsplant and equipment maintenanceplumbingsanitary disposalsecurityvertical movementwaste disposalweather proofing. |
Reliable and efficient maintenance methods may include: | internal employee serviceslease contractual obligationsoutsourcing of external contracts with arms length organisationssubcontracting tradespeople and service providers. |
Safety and security requirements may include adherence to OHS policies and procedures for the containment of: | emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threatpotential safety and health hazards, such as physical, mechanical or chemical agents that are already in the property, or are brought to the property, or created as a by-product of work done in the property. |
Tradespeople and other service providers may include: | air conditioning and mechanical services techniciansbuilderscleanerselectriciansgardenerspainterspest exterminatorsplant and equipment techniciansplasterersplumbersswimming pool technicianstilers. |
Criteria for the selection of tradespeople and other service providers may include: | costquality of workservice standards. |
Specialist advice may include: | architectsbankers and financiersbuildersgovernment officialsindustry professionals and members of industry associationsinvestment consultantsplannersreal estate agentssolicitorssubcontractorstechnical expertstradespeople. |
Key register may refer to: | access to keyscoding of keysentry of keys in registernon-return of keysrecordssecurity and storage procedures. |
Owners and relevant people may include: | agency principal and managementclientscolleaguesengineers and techniciansgovernment personnelindustry professionals and members of industry associations |
| installerslegal representativeslicensed real estate agentsownerssite personnelsubcontractorstechnical expertstenantstradespeople. |
Appropriate data may include: | checklistscost data analysisexpert and peer reviewinterviewsobservationquestionnaires review of quality assurance data. |
Interpersonal communication strategies may include: | active listeningproviding an opportunity for clients to clarify their understanding of the sales processsoft questioning and seeking feedback to confirm own understanding of client needs and expectationssummarising and paraphrasing to check understanding of client messageusing appropriate body language. |
Business equipment and technology may include: | computersdata storage devices facsimile machinesinternet, extranet and intranetemailphotocopiersprinters and scannerssoftware applications such as databases, word applications. |