The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Relevant people may include: | agentsarchitectsbuildersclientscolleaguesengineers and techniciansfinancial institutionsgovernment personnelinvestorslegal representativesmembers of industry associationsspecialist consultantssupervisorssurveyors. |
Information may relate to: | budgets and operating costscompany servicescurrent and planned property or site developmentsdeposited, survey and other plansland title documentationlegal documentationmanagement policy and proceduresproject terms and conditionsproperty drawingsrelevant project contractsselection criteriatenancy and other contracts. |
Selection process may include: | advertisementcomplying and non-complying tenderingdirect appointmentopen quotationsregister of consultants. |
Types of contractors may include: | one or multiple buildersone or multiple service providers. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Legislative requirements may be outlined and reflected in: | Australian standardsgeneral duty of care to clientshome building requirementsprivacy requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Selection criteria may relate to: | contractor philosophycurrent workloaddemonstrated capacity to performfinancial securityperformance recordquality of subcontractorstechnical capability. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
Interpersonal techniques may include: | active listeningclear presentation of optionsconsultation methods |
| culturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Consultative processes may include: | face-to-face meetingstelephone, facsimile and written communication. |
Appropriate support may be sought from: | colleagueslegal representativesproperty specialists, including architects, surveyors, engineers, property managers, real estate agents, lawyers, local government personnel and industry consultantssupervisors. |
Feedback may be sought from: | clients and legal representativesindustry specialistssupervisors and colleagues workplace assessment. |
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