Elements and Performance Criteria
- Facilitate team planning.
- Individual and team purpose, roles and responsibilities are clarified, agreed upon and defined in accordance with organisational goals and objectives.
- Assignment instructions are identified and clearly communicated to team members in accordance with legislative and organisational requirements.
- Contingencies are considered when allocating specific work duties and responsibilities to team members.
- Open communication within the team is encouraged and facilitated to ensure full understanding and accurate exchange of information.
- Effective communication and interpersonal techniques are used that reflect sensitivity to individual social and cultural differences.
- Monitor team performance.
- Duties, rosters and team rotation requirements are assessed and matched to individual capabilities.
- Performance of the team and individual members is systematically monitored to ensure the satisfactory completion of assignment instructions.
- Problems are identified and appropriate remedial action is implemented in accordance with organisational procedures.
- Potential and actual security risk situations are identified and appropriate responses implemented in accordance with organisational procedures.
- Performance expectations are clearly communicated and assistance provided to team members as required.
- Relevant documentation is completed and processed in accordance with workplace procedures.
- Develop team performance.
- Effective working relationships are established and maintained through the provision of appropriate support, communication and feedback.
- Constructive feedback on quality of performance is regularly provided to team members for integration into work practices.
- Positive action to address deficiencies or areas for improvement in team performance is taken and handled sensitively.
- Team is supported and encouraged to achieve its goals and changing priorities through active reflection and participation in team activities and communication processes.
- Team concerns are acknowledged and addressed as required and wherever possible discussed and resolved within the team.
- In the event of non-resolution, team concerns are constructively presented and discussed with relevant persons in a timely and objective manner using established dispute resolution procedures.