This section describes the skills and knowledge and their level required for this unit

Required skills

assess and implement appropriate response to received information

communicate in a clear and concise manner using appropriate terminology

estimate and calculate resource and assistance requirements

identify and diagnose faults or deficiencies in operation of security systems

interpret security codes and alarm signals

monitor evaluate and interpret data and information

operate and maintain a range of security systems

prepare and present written and computerbased information

read and interpret technical data and specifications

risk assess incidents

Required knowledge

approved communication terminology and codes and signals

backup procedures

change of shift procedures

common faults and malfunctions in security systems

communication formats high speed contact ID etc

difference between local and monitored alarms

different types of transmission methods dialler securitel etc

emergency procedures

operational principles and functions of security systems and software and hardware

phonetic alphabet

problem solving strategies

procedures for preparation of surveillance footage

range of security risk or incident situations and appropriate response procedures implemented from a control room

reporting and documentation procedures

risk assessment methods

surveillance recording systems digital and analogue and interfaces

types of computer operating systems in use in a monitoring centre

types of detectors PIR dual tech etc

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

operating electronic systems to conduct systematic monitoring activities in compliance with legislative requirements

diagnosing and rectifying faults or malfunctions in security systems or arranging repair or replacement

implementing and monitoring the routine handover of duties and accurately completing and maintaining documentation records

implementing appropriate contingency measures in the event of irregular or nonresponse from field staff

interpreting and evaluating security alarms and communication status signals as the basis for formulating and coordinating appropriate responses

using appropriate communication channels and techniques to accurately receive interpret and relay information in both routine and nonroutine circumstances

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Assignment instructions may include:

Relevant information may include:

Relevant persons may include:

Security systems may include:

Companion monitoring systemsare:

Communication channels and processesmay include:

Responsesmay include:

Documentationmay include: