Elements and Performance Criteria
- Match service to offenders' needs.
- Check and confirm offender files for accurate and relevant information on offender needs and circumstances.
- Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.
- Identify the particular needs of offenders to ensure that services are clearly targeted.
- Process requests from offenders and confirm service suitability from a defined range of options.
- Report difficulties in matching offenders with support services to supervisor.
- Support service.
- Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.
- Respond to inquiries promptly and according to accepted practice and standards.
- Ensure services are adjusted to meet special needs of offenders within approved allowances.
- Deal with difficult complaints and situations promptly, respectfully and according to procedures.
- Maintain confidentiality of information according to information management procedures.
- Process information from services to contribute to the evaluation of services to offenders.