Elements and Performance Criteria
- Respond to incidents.
- Identify the possible causes of incidents and assess them for relevance to the security and safety of offenders and the environment.
- Respond to incidents confidently and appropriately, according to agreed procedures.
- Request assistance clearly and promptly.
- Use security equipment and technology according to instructions and procedures.
- Contain incidents.
- Monitor situation for potential causes of conflict and harmful behaviour.
- Use communication and negotiation strategies that prevent escalation of incidents.
- Provide clear, accurate and comprehensive information to assist decision making.
- Select response and action designed to minimise risk and preserve the safety and security of all involved.
- Apply necessary level of force that complies with organisational policy to establish control and maintain security.
- Provide accurate and clear reports promptly.