Elements and Performance Criteria
- Action incoming orders
- Accurately interpret all details of the order to determine products and services required
- Organise orders according to urgency and deal with urgent orders in a timely manner to meet deadlines
- Check availability of all products and services, selecting those which match the customer's first or alternative requests
- Contact the customer if no supply can be made and request or suggest appropriate alternatives
- Accurately calculate the total cost of all goods and services provided to the customer
- Process and record financial transactions in accordance with organisational and financial institution procedures
- Seek advice and assistance from colleagues as required
- Record details of the order and despatch
- Correctly interpret existing records or create accurate new records of the customer's order
- Accurately record all sale details against the customer's order in a manner which ensures correct interpretation by others who may access the record of order
- Where required select the goods to be provided to the customer and ensure they are appropriately packaged
- Correctly prepare and issue documents and other materials to be despatched with the goods
- Despatch goods and/or documents using the most appropriate method and according to organisational procedures
- Record all despatch details accurately in a manner which will allow for future tracking