Elements and Performance Criteria
- Establish the client's needs
- Client needs and expectations are identified, clarified and assessed in accordance with the practice's policy and procedures
- Optional courses of action are determined and discussed with client
- Information in relation to the transaction is checked for accuracy and relevance
- Responsibilities, obligations and expectations of all parties to the transaction are mutually agreed and
- Client's needs and responsibilities are recorded and documented promptly and accurately
- Identify any conflict of interest
- Identify parties, properties and other interests
- Determine terms of engagement
- Appropriate terms of engagement which comply with legislative, regulatory and practice requirements are determined and articulated to client clearly and promptly
- Client's agreement with terms is established and recorded
- Authorities are obtained from client and other relevant parties
- Estimates of fees, disbursements and time are checked for accuracy and completeness and provided to client
- Determine contingency strategies
- Initiate the transaction
- A course of action is selected which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice
- Client is advised of all actions to be implemented to meet their agreed needs and expectations
- Instructions from client to proceed or not to proceed are confirmed with client and promptly recorded
- Referral to other professionals or third parties is made where appropriate
- All relevant instructions, information, facts and evidence are organised, documented and client file formally opened